Mar 21st [South] – Benefits of Customer Journeys and Agile Value Streams
Where: IntraEdge (Google Map)
5660 W Chandler Blvd #1
Chandler, AZ 85226
6:00 Registration Food and Drink
6:30 Begin the Meeting
8:00 Closing Messages and Announcements
Description: Benefits of Customer Journeys and Agile Value Streams
Many people are familiar with Agile Value Streams, but what are Customer Journeys? Who within an organization generally drives Customer Journeys and/or Agile Value Streams? What are the benefits and business outcomes of using Value Streams and Customer Journeys? Often times these tools can have a profound effect on increasing brand loyalty, product adoption, and reducing customer churn.
In this talk, we will quickly cover the basics of what are Value Streams and Customer Journeys. We’ll look at the relationship between the two, and we’ll look at examples of each. The examples will highlight both challenges and successes of implementing Customer Journeys and Agile Value Streams. We’ll also review the key Success Factors of a successful Customer Journey program.
Speaker Bio: Mike Ray
Mike is the Chief Architect at Chassi, a platform for Business and Technology Professionals. Mike is a Technology leader, strategist, and a builder. He leverages many types of technologies to achieve the desired business outcomes. Mike has expertise in a number of different industries as well as experience in applying different forms of technology in those industries.