Welcome to the Phoenix Scrum User Group!

We're Back!

Hello everyone!!!!  It's great to get going again.  Like everyone on the planet, we've had to make some adjustments in how we operate.  YES, we are going remote, at least for the short term.  There are actually some big advantages to online.  We also have some ideas to keep people connected, and we'll be putting those in place.  Finally, we're definitely open to new ideas and new approaches, so please contact us if you have any thoughts or would like to get involved.

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Apr 18th [South]: Persona Creation and User Story Mapping Simulation

Apr 18th [South]: Persona Creation and User Story Mapping Simulation

Where: IntraEdge (Google Map)
5660 W Chandler Blvd #1
Chandler, AZ 85226



Agenda:
6:00 Registration Food and Drink
6:25 Announcements
6:30 Begin the Meeting
8:00 Closing Messages and Announcements

Description:  Persona Creation and User Story Mapping Simulation

Join us as we discuss the importance of customer empathy through a simulation inspired by Jeff Patton's story mapping technique. In this workshop we will create personas, create a user story map and make connections to how this technique can be used in your business setting. Come prepared to engage in a hands on experience and take with you the know-how needed to facilitate persona creation and user story mapping in your company.

Speaker Bio:  Nicole Bucher

Nicole is an Agile Coach who provides guidance, support and coaching to teams, individuals and leaders in all agile roles to reach their highest potential. 15 years of Nicole's work experiences have been in Financial and Educational industries where she specialized in large ERP implementations and integrations. She has experiences with leading waterfall to agile transformations and has deep knowledge of product management, agile principles and frameworks such as Scrum, Kanban and SAFe.

April 2nd [North] – Benefits of Customer Journeys and Agile Value Streams

April 2nd [North] – Benefits of Customer Journeys and Agile Value Streams

Where: Axosoft (Google Map)
13835 North Northsight Boulevard #205
Scottsdale, AZ 85260



Agenda:
6:00 Registration Food and Drink
6:25 Announcements
6:30 Begin the Meeting
8:00 Closing Messages and Announcements

Description:  Benefits of Customer Journeys and Agile Value Streams

Many people are familiar with Agile Value Streams, but what are Customer Journeys?  Who within an organization generally drives Customer Journeys and/or Agile Value Streams?  What are the benefits and business outcomes of using Value Streams and Customer Journeys? Often times these tools can have a profound effect on increasing brand loyalty, product adoption, and reducing customer churn.

In this talk, we will quickly cover the basics of what are Value Streams and Customer Journeys.  We’ll look at the relationship between the two, and we’ll look at examples of each.  The examples will highlight both challenges and successes of implementing Customer Journeys and Agile Value Streams.  We’ll also review the key Success Factors of a successful Customer Journey program.

Speaker Bio:  Mike Ray

Mike is the Chief Architect at Chassi, a platform for Business and Technology Professionals.  Mike is a Technology leader, strategist, and a builder.   He leverages many types of technologies to achieve the desired business outcomes.  Mike has expertise in a number of different industries as well as experience in applying different forms of technology in those industries.

Apr 18th [South]: Persona Creation and User Story Mapping Simulation

Mar 21st [South] – Benefits of Customer Journeys and Agile Value Streams

Where: IntraEdge (Google Map)
5660 W Chandler Blvd #1
Chandler, AZ 85226



Agenda:
6:00 Registration Food and Drink
6:25 Announcements
6:30 Begin the Meeting
8:00 Closing Messages and Announcements

Description:  Benefits of Customer Journeys and Agile Value Streams

Many people are familiar with Agile Value Streams, but what are Customer Journeys?  Who within an organization generally drives Customer Journeys and/or Agile Value Streams?  What are the benefits and business outcomes of using Value Streams and Customer Journeys? Often times these tools can have a profound effect on increasing brand loyalty, product adoption, and reducing customer churn.

In this talk, we will quickly cover the basics of what are Value Streams and Customer Journeys.  We’ll look at the relationship between the two, and we’ll look at examples of each.  The examples will highlight both challenges and successes of implementing Customer Journeys and Agile Value Streams.  We’ll also review the key Success Factors of a successful Customer Journey program.

Speaker Bio:  Mike Ray

Mike is the Chief Architect at Chassi, a platform for Business and Technology Professionals.  Mike is a Technology leader, strategist, and a builder.   He leverages many types of technologies to achieve the desired business outcomes.  Mike has expertise in a number of different industries as well as experience in applying different forms of technology in those industries.